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Terms & Conditions

The House of Passion – Terms and Conditions

Please read carefully

These are the Terms and Conditions for website www.thehouseofpassion.co.uk, these govern your use of our site. Before ordering any products from our website, it is important that you read and understand the Terms. If you are unsure of anything within the Terms then please find our contact information under the Customer Service section of the website. If you do not accept the Terms then please do not use this site, as by using the website this will imply that you do accept the Terms and Conditions. By purchasing from our site you are also accepting our Terms. We reserve the right to update these Terms, so please refer back to them on a regular basis.

Age of Consent

By placing an order on thehouseofpassion.co.uk you are making a declaration that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If at any point during it is discovered that you are not of the legal age to purchase from the website, thehouseofpassion.co.uk is not obliged to accept your order.

Contract Formation

Any order made by you through thehouseofpassion.co.uk is subject to acceptance and availability. At any time thehouseofpassion.co.uk may for any reason choose not to accept your order. Until and unless The House of Passion Limited provides you with confirmation that your products have been dispatched to you, no contract will exist between you and The House of Passion Limited, for the sale to you of any products by The House of Passion Limited. Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice. You will be informed if any such price changes will affect your order. Before any order is processed all monies owed are required to be paid in full & the chosen payment method will be debited immediately upon completing your transaction.

Site Access

You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will require you to become registered before becoming accessible.

Use of Website

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Excluding this no part of this Website may be reproduced without our prior written permission. Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this Website are owned by our licensors or us and must not be reproduced without our prior consent.  

Site Uptime

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time. This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so. 

Visitor Conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. When using this website you shall not post or send to or from this Website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website, which has be outlined you shall not post or send to or from this Website.

Links To and From Other Websites

Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions: (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom. If you choose to link to our website in breach of the Terms outlined you shall fully indemnify us for any loss or damage suffered as a result of your actions. 


We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date. The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website. 

Exclusion of Liability

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website. Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom. 

Governing Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales. 

Passion Points

Passion Points can be collected on all items purchased, for every £1 you spend you will collect four points. The number of points you collect may vary depending on point events and offers that are been held at the time of purchasing your product.  Each point is worth 1p and will be added to your account once your order has been completed and payment received.

Passion Points may not be exchanged or refunded for their cash value and the offer is non-transferable. Points cannot be used for any purpose other than redeeming for designated products from The House of Passion website (www.thehouseofpassion.co.uk). 

The House of Passion Limited reserve the right to adjust your points at any time. We have full authority to adjust your points in respect to suspect fraud, misuse of passion points, refunds issued, errors on your account or any products returned to us. If a product bought with Passion Points is returned then your account will credited with the points, in these circumstances no cash refund will be given. In the case of a customer having multiple accounts these can be merged at our discretion.

The point collecting scheme may be altered or cancelled at any time by The House of Passion. Please check the terms and conditions regularly as these can also be altered at any time.

Special Offers

  1. If you receive a faulty product, please return it to us and we will send a replacement.
  2. If you wish to keep an item that was received for free then we can deduct the cost from your refund.
  3. If you wish to have a refund for any items purchased under a special offer, you will need to return all items or pay for the outstanding item(s).
  4. Only one coupon code per order is permitted.

3 For 2 Offers

Offer only applies to 3 individual items from the same sale / offer, unless otherwise specified on the individual product(s).

To qualify for the offer you will need to add 3 individual items to your shopping cart. If the items are the same price you will receive one free, if they are a different price you will receive the cheapest free.

Event Offers / Discount Codes

  1. Event Offers / discount codes are only valid for online orders.
  2. Event Offers / discount codes cannot be exchanged for cash. 
  3. Event Offers / discount codes can be discontinued at any time.
  4. Event Offers / discount codes cannot be used with any other offer on our site.
  5. Event Offers / discount codes can only be used once per person.

Gift Vouchers

  1. The total value of your gift voucher can be spread across multiple orders.
  2. Gift vouchers cannot be exchanged for cash.
  3. Gift vouchers are only valid for online orders.
  4. Gift vouchers are non-refundable.
  5. Refunds of products purchased with a gift voucher will be issued as a gift voucher credit.
  6. Gift vouchers are only valid for 12 months from purchase.

Free Gifts

  1. Order value must exceed £30 in order to claim your free gift (excluding postage costs and other offers)
  2. Returned free gifts must include all packaging and accessories
  3. If a free gift is not selected during checkout you will need to pay the additional postage costs for us to send it you.
  4. Free gifts cannot be returned for a refund or exchange.
  5. If returning items for exchange or refund and the value of the order falls below the required level for the free gift you will also need to return the gift. We can deduct the value of the gift from your refund should you wish to keep it.
  6. Free gifts are only available whilst stocks last.
  7. Only one gift can be selected per order.
  8. Free gift codes cannot be redeemed if other offer codes have already been applied to your cart.
  9. These terms are final and non-negotiable.

Our Details

Our company is The House of Passion Limited and is registered in England and Wales under the company number 08990293. We operate the website The House of Passion which is www.thehouseofpassion.co.uk.

Our business address is:

The House Of Passion Limited, Alloy House, Petre Street, Sheffield, S4 8LU

Our contact details are:

Email: hello@thehouseofpassion.co.uk

Telephone: 0843 886 3222

Name References

To make sure you are clear of the name references "you" and "your" means the person, company or firm who enters into a contract with us. "us", "our" and "we" means The House of Passion Limited.

Copyright © 2015 The House Of Passion Limited. Company Registration No: 08990293. You must be over 18 to order. All models are over 18. Discontinued